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Important: For Medical Emergencies

Please note, we are unable to assist with medical emergencies. If you are experiencing any of the following symptoms, please call 999 or visit your nearest A&E immediately:

  • Signs of a heart attack – Chest pain with pressure, tightness, or pain spreading to the arm, jaw, or neck.
  • Severe difficulty breathing or shortness of breath – could suggest a serious respiratory issue or anaphylaxis.
  • Severe injuries or trauma – including deep cuts, fractures, head injuries, severe burns or any condition needing urgent care.
  • Loss of consciousness – may be a sign of a serious condition or medical emergency.
  • Seizures – require immediate medical assistance.
  • Severe allergic reactions – especially with breathing difficulty, swelling (lips, tongue or throat) or signs of anaphylaxis.
  • Suicidal thoughts or self-harm – need urgent attention from emergency mental health services.
  • Stroke symptoms – such as sudden weakness, numbness, difficulty speaking, or a sudden severe headache.
  • Severe abdominal pain – especially if persistent and intense, as it may indicate a serious condition.
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