tapGP Wellbeing is a confidential online service that provides convenient access to qualified NHS-trained doctors with interest in mental health. Here’s what you can expect:

• Online doctor appointments: Schedule appointments with experienced doctors trained in mental health to discuss your concerns and receive treatment options.
• Mental health conditions treated: We offer support for a variety of mental health conditions, including anxiety, depression, stress, OCD, and perinatal/postnatal depression.
• Medication management: Our doctors can prescribe medications commonly used for mental health treatment, subject to your specific needs and suitability.
• Secure and encrypted system: We prioritise your privacy with industry-standard security measures to keep your information safe.
• Convenient and flexible: Book appointments online, often for the same day within a few hours, or schedule in advance.

Our doctors are trained in mental health and treat:

• Anxiety
• Depression
• Stress
• Social phobia
• Obsessive compulsive disorder (OCD)
• Perinatal and postnatal depression

Our doctors do not treat the following conditions:

• ADHD
• Psychosis
• Alcohol and drug dependence
• Schizophrenia
• Eating disorders
• Personality disorders

The total cost will depend on the plan you choose to purchase.

• Wellbeing Plus (£69 per month)
• Wellbeing Lite (£39 per month)

Our doctors commonly prescribe the following mental health medications:

• SSRIs such as sertraline, citalopram, fluoxetine and escitalopram
• Mirtazapine
• Venlafaxine
• Propranolol for short-term anxiety (off-label)

Our doctors do not prescribe the following medications:

• Medications for ADHD
• Benzodiazepines such as diazepam, alprazolam, lorazepam
• Medications for alcohol or drug dependence 
• Sleeping tablets such as zopiclone
• Pregabalin and gabapentin
• Controlled medication

You can take your electronic prescription to nearly any pharmacy of your choice in the England and Wales. Alternatively the tapGP team can help you find a pharmacy near you.

Keeping your records safe is our top priority. We hold your records in a secure AWS database with a high level of encryption. Your records are only accessible by tapGP staff who have received training in data-protection.

Yes, tapGP takes your privacy very seriously. We understand the importance of confidentiality when discussing mental health concerns. Here’s how we ensure your information stays secure:

• Secure Communication: All communication between you and your GP, including appointments and medical records, is encrypted using industry-standard security protocols.
• Limited Access: Only authorised tapGP staff with data protection training can access your medical records.
• Your Control:  We will never share your information with anyone outside of tapGP without your explicit consent, except in specific legal situations where required by law.

Our doctors have trained in the NHS for a minimum of 5 years and have also worked for over 5 years in an NHS trust. They undergo regular remote consultation training and assessment. Our doctors are highly experienced in mental health and are registered with the GMC and are members of RCGP. tapGP is also registered with the CQC; an organisation that regulates all healthcare services in England.

Absolutely! Most of our GP appointments are available on the same day and usually within a few hours. You can also book a GP appointment up to three days in advance.

Our services are currently only available to residents in England and Wales. If you require medical help abroad please contact us before making an appointment.

We advise that you consent to allowing us to share your tapGP medical records with your own GP. This is to ensure you receive better and safer care and will mean we can prescribe a broader range of medications. 

Absolutely not, tapGP does not require you to de-register with your GP and will not affect you making future appointments with your own GP.

The cost of the appointment includes prescription-writing. However, the cost of the medication prescribed will vary depending on the pharmacy. The pharmacy may also charge a private dispensing fee. NHS exemptions for prescriptions do not apply.

After your appointment, a code will be sent to you by text message and email instantly. Take this code to your local pharmacy and advise the pharmacist that you have a prescription generated by Signature Rx. 

The pharmacist can issue your prescription by visiting www.signaturerx.co.uk and entering the code along with your date of birth.

Yes, our GPs can issue a fit (sick) note if they think you need one. Please request a sick note during your consultation with the GP. Your fit note will be sent to your email address soon after your appointment. You can then forward your fit note to your employer. tapGP fit notes cannot be used for social security or statutory pay purposes.

tapGP currently does not have direct access to your NHS medical records. However, we understand the importance of medical history, and we recommend having your medical records including medications readily available during the appointment to ensure the most comprehensive care.

Our Wellbeing Plus plan allows you to schedule unlimited appointments with your doctor about your mental health throughout the validity period. Our Wellbeing Lite plan allows you to schedule one appointment per month. However, to ensure fair access for everyone, we have a Fair Use Policy in place. This policy helps us manage appointment volumes and prioritise urgent cases.

Appointments must be scheduled via the tapGP app. All appointments are done by video or telephone.